Highpoint operates a national call centre based at our head office in Homebush Bay, NSW.  The call centre provides immediate level one Technical Support.  The call centre comprises fifteen staff offering phone support to clients covering such topics as hardware support, software and application support as well as "just in time" training.  The centre can initiate warranty service whether that is on-site from our dedicated field service personnel or a return to base service at one of our centrally located national repair facilities.  The technicians are conversant across multiple IT platforms and technologies as well as all mainstream operating systems and applications.  They are also well versed in areas of telephone manner and customer relations.  Our telephone system enables us to queue, monitor and report on a wide range of statistics.  A comprehensive feature set includes:

• National coverage with a 1300 local call cost contact window.
• Hardware systems and peripherals.
• Software support for Operating systems and applications.
• Courteous and dedicated personnel.
• Internal and external client support.
• Call tracking, monitoring and escalation.
• Service reporting on calls and telephone stats.
• Flexible hours of operation.
• Inventory Management & Logistics