Not every issue is break-fix and for those times when more complex problems arise due to interoperability, functionality or environmental factors, Highpoint's 2^nd level Technical Support Department is available to assist.  The TSD group comprises of highly skilled and dedicated engineers with competencies and specialisation across a vast range of IT technologies and industry platforms.  We can offer a range of high level services including complex hardware and software support, new product evaluation and testing and problem escalation and management.  Whether supporting our key client IT personnel or our end-users, the Highpoint Technical Support Department provides the confidence that a complete support solution is available.

• Strong and consistent support.
• Logical problem analysis.
• Professional attitudes.
• Excellent communication skills.
• On-site availability.